“A Silo mind-set is a mentality sometimes present in companies when certain departments or sectors do not wish to share information [collaborate] with others in the same company. This type of mentality reduces the efficiency of the overall operation, reduces morale, and contributes to the demise of a productive company culture” [1]
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Part of the efficiency of a company relies on the efficiency of its processes. Ideally, these processes are defined by identifying external actors (customers, providers, …) then by analysing the interaction between these actors and the company (business processes) and finally by defining how these interactions are managed and supported internally by the company (internal actors, processes and roles). Read more …
There is sometimes a disconnection between the business strategy and the IT strategy of a company and that inevitably implies unexpected effects like e.g. difficulties for IT to deliver solutions in due time, on scope, on budget or with the requested level of quality. Read more …
Every business solution [1] aims at addressing business/customer needs. So an appropriate understanding of these needs is fundamental before proceeding with a design, a development, an implementation, … In short, everything that the adopted development methodology [2] requires. Read more …
No process is perfect. On one hand, because it always implies a part of human intervention even when highly automated and on the second hand because sooner or later unforeseen events will occur.
This implies that the set of predefined tasks and responsibilities (roles) of persons and systems supporting these processes is inevitably incomplete because handling unforeseen events is by definition unforeseen. So how are these “exceptions” handled? Read more …
