Monthly Archives: January 2014

Gaps in processes ?

01No process is perfect. On one hand, because it always implies a part of human intervention even when highly automated and on the second hand because sooner or later unforeseen events will occur.
This implies that the set of predefined tasks and responsibilities (roles) of persons and systems supporting these processes is inevitably incomplete because handling unforeseen events is by definition unforeseen. So how are these “exceptions” handled? Read more …