{"id":1090,"date":"2015-11-09T14:00:56","date_gmt":"2015-11-09T14:00:56","guid":{"rendered":"http:\/\/www.michelgoes.com\/blog\/?p=1090"},"modified":"2015-12-05T10:07:19","modified_gmt":"2015-12-05T10:07:19","slug":"when-employees-do-what-they-want","status":"publish","type":"post","link":"https:\/\/www.michelgoes.com\/blog\/?p=1090","title":{"rendered":"Are your employees taking initiatives ?"},"content":{"rendered":"<div class='watch-action'><div class='watch-position align-right'><div class='action-like'><a class='lbg-style1 like-1090 jlk' href='javascript:void(0)' data-task='like' data-post_id='1090' data-nonce='1d643a3bb9' rel='nofollow'><img src='https:\/\/www.michelgoes.com\/blog\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Like' \/><span class='lc-1090 lc'>9<\/span><\/a><\/div><\/div> <div class='status-1090 status align-right'><\/div><\/div><div class='wti-clear'><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\" size-thumbnail wp-image-1089 alignleft\" src=\"http:\/\/www.michelgoes.com\/blog\/wp-content\/uploads\/my-way-110x110.jpg\" alt=\"my way\" width=\"110\" height=\"110\" srcset=\"https:\/\/www.michelgoes.com\/blog\/wp-content\/uploads\/my-way-110x110.jpg 110w, https:\/\/www.michelgoes.com\/blog\/wp-content\/uploads\/my-way-300x300.jpg 300w, https:\/\/www.michelgoes.com\/blog\/wp-content\/uploads\/my-way.jpg 400w\" sizes=\"auto, (max-width: 110px) 100vw, 110px\" \/>Employees may sometimes follow their own ideas or instinct. It\u00a0is good to have engaged, motivated and creative people to favour innovation and progress in the company but this may also induce a problem of cohesion and coherence by preventing a concerted and guided effort towards a common goal.\u00a0When a concerted effort is necessary, uncoordinated\u00a0initiatives is not appropriate.\u00a0<!--more--><\/p>\n<p>&nbsp;<\/p>\n<p>So initiatives can be more\u00a0or less profitable\u00a0depending on the context, especially when they are\u00a0not accompanied or supervised. What are the circumstances when individual initiatives are less desirable ?\u00a0What enables them ? here are some factors :<\/p>\n<p><span style=\"text-decoration: underline; color: #333399;\">Lack of verification<\/span><\/p>\n<p>A company\u00a0verification and validation processes of what is done \/ built \/ delivered\u00a0may be\u00a0insufficient or even absent in some cases. This is acceptable if there is absolute trust in the employee\u2019s ability to achieve what is requested, but experience shows that verification is always needed because human errors are unavoidable or because\u00a0compliance to some some regulation or methodology is required.<\/p>\n<p>Verification\u00a0is not about controlling people\u00a0&#8211;\u00a0trust is always more beneficial (and cheaper) than control when it comes to people\u00a0&#8211;\u00a0it is\u00a0about making sure that what is delivered is meeting the needs and required quality. No company can spare this feedback loop. The lack of verification is a powerful enabler and catalyst of some of the aspects addressed later in this article.<\/p>\n<p><span style=\"text-decoration: underline; color: #333399;\">Isolation and lack of support<\/span><\/p>\n<p>There are cases where the resolution of issues requiring management involvement cannot be escalated properly or at all. When escalation repeatedly fails, it induces a feeling of isolation that could lead to a give-up or &#8220;<em>I\u2019ll do it my way&#8221;<\/em>\u00a0attitude. Repetitive negative experiences (or perceived as such) lead to building limiting beliefs <a href=\"https:\/\/en.wikipedia.org\/wiki\/Belief\" target=\"_blank\"><span style=\"font-size: x-small;\"><sup>[1<\/sup><\/span><span style=\"font-size: x-small;\"><sup>]<\/sup><\/span><\/a>\u00a0e.g. \u00a0&#8220;<em>it is useless to request help from my manager(s)&#8221;<\/em>, &#8220;<em>If I want it to succeed, I need to do it alone&#8221;<\/em>\u00a0or &#8220;<em>If I want it to get through, I\u2019ll bypass hierarchy and do it with my fellow colleagues&#8221;<\/em>.<\/p>\n<p><span style=\"text-decoration: underline; color: #333399;\">The &#8220;parallel market&#8221;<\/span><\/p>\n<p>It may be difficult to conceive but experience shows that the official hierarchy or organisational structure of an enterprise may\u00a0be bypassed as highlighted in the previous topic\u00a0about isolation and lack of management support.\u00a0Human nature is to be\u00a0in group and in difficult times (transformation, re-organisation, change, &#8230;), the group or being part of group is highly re-assuring. So under these circumstances, employees who know each other for a long time or are used to work together tend to regroup in a kind of unofficial network, a\u00a0\u201cparallel market\u201d which has its own behaviour and course of action\u00a0not necessarily in-line with the corporate goals and strategy (see &#8220;<a title=\"The shadow of the enterprise\" href=\"http:\/\/www.michelgoes.com\/blog\/?p=105\" target=\"_blank\">The shadow of the enterprise&#8221;<\/a>).<\/p>\n<p><span style=\"text-decoration: underline; color: #333399;\">Attitude towards change<\/span><\/p>\n<p>In these potentially chaotic transition times where the organisation structure, methodology, processes and roles are changing, employees may sometimes adopt a withdrawal attitude. As an attempt to achieve some kind of order or simply to be able to continue to function efficiently (sometimes subjectively), they tend to re-shape their role as they see fit from their own standpoint with potential inappropriate effects (see \u201c<a title=\"Gaps in processes ?\" href=\"http:\/\/www.michelgoes.com\/blog\/?p=83\" target=\"_blank\">Gaps in processes<\/a>\u201d and \u201c<a title=\"Employees roles and company culture\" href=\"http:\/\/www.michelgoes.com\/blog\/?p=826\" target=\"_blank\">Employees roles and company culture<\/a>\u201d).<\/p>\n<p><span style=\"text-decoration: underline; color: #333399;\">Unclear\u00a0roles definition<\/span><\/p>\n<p>Sometimes, even when not in transition times, the roles are not sufficiently defined and again employees reshape them as they see fit with the same potential side effects.<\/p>\n<p><span style=\"text-decoration: underline; color: #333399;\">Disengagement<\/span><\/p>\n<p>We assumed so far that employees are committed with the appropriate corporate mindset but facts are that on average a substantial percentage of employees are actually \u201cactively disengaged\u201d <a href=\"http:\/\/www.gallup.com\/poll\/165269\/worldwide-employees-engaged-work.aspx\" target=\"_blank\"><span style=\"font-size: x-small;\"><sup>[2]<\/sup><\/span><\/a><a href=\"https:\/\/www.theseus.fi\/bitstream\/handle\/10024\/24052\/Heikkeri%20Elena.pdf\" target=\"_blank\"><span style=\"font-size: x-small;\"><sup>[3]<\/sup><\/span><\/a>\u00a0i.e. they potentially willingly take actions or behave in a way that do not serve the company interest. Considering that only 13% of employees are engaged worldwide <a href=\"http:\/\/www.gallup.com\/poll\/165269\/worldwide-employees-engaged-work.aspx\" target=\"_blank\"><span style=\"font-size: x-small;\"><sup>[2]<\/sup><\/span><\/a>, this aspect must not be taken lightly.<\/p>\n<p>As a conclusion, it is important to promote\u00a0creativity to favour\u00a0innovation in the company and consequently\u00a0to keep\u00a0employees motivated by taking their ideas and opinions into consideration, but it is equally important\u00a0to efficiently supervise these\u00a0initiatives.\u00a0We can see from the above examples\u00a0that many aspects may lead\u00a0employees to derive from corporate goals and this inevitably raises\u00a0one of the most important management question: how are trust, beliefs, fear and disengagement handled in your company ?<\/p>\n<p>&nbsp;<\/p>\n<p>References:<\/p>\n<p><span style=\"font-size: 11px;\">[1] <a href=\"https:\/\/en.wikipedia.org\/wiki\/Belief\" target=\"_blank\">Belief, wikipedia<\/a><br \/>\n<\/span><span style=\"font-size: 11px;\">[2] <a href=\"http:\/\/www.gallup.com\/poll\/165269\/worldwide-employees-engaged-work.aspx\" target=\"_blank\">Worldwide, 13% of Employees Are Engaged at Work, www.gallup.com<\/a><\/span><br \/>\n<span style=\"font-size: 11px;\">[3] <a href=\"https:\/\/www.theseus.fi\/bitstream\/handle\/10024\/24052\/Heikkeri%20Elena.pdf\" target=\"_blank\">Roots and consequences of the employee disengagement phenomenon, \u00a0Elena Heikkeri<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>9 Employees may sometimes follow their own ideas or instinct. It\u00a0is good to have engaged, motivated and creative people to favour innovation and progress in the company but this may also induce a problem of cohesion and coherence by preventing a concerted and guided effort towards a common goal.\u00a0When a concerted effort is necessary, uncoordinated\u00a0initiatives [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,4],"tags":[],"class_list":["post-1090","post","type-post","status-publish","format-standard","hentry","category-organisation","category-people"],"_links":{"self":[{"href":"https:\/\/www.michelgoes.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.michelgoes.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.michelgoes.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.michelgoes.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.michelgoes.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1090"}],"version-history":[{"count":149,"href":"https:\/\/www.michelgoes.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1090\/revisions"}],"predecessor-version":[{"id":1294,"href":"https:\/\/www.michelgoes.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/1090\/revisions\/1294"}],"wp:attachment":[{"href":"https:\/\/www.michelgoes.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.michelgoes.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.michelgoes.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}